Information for retailers

(1) Free member registration

Please register for a login account on our registration page

(2) Order from product page

Login from product page, select product, and submit order form.

(3) Consultation may be made through the Mashiko-DB Office.

Mashiko-DB Office will confirm the order, consult with artist or pottery concerning inventory, order placement and time frame.
Discussion of date and method of delivery as well as method of payment, will be conducted by email with the client.

  • Due to the large and varied number of artists and potteries in Mashiko, a uniform management of products is difficult.
    The Office will first review the contents and subject of the order then will be able to better start detailed consultation concerning the order.
    We ask your understanding in this matter.
  • Since each Pottery Studio and artists’ production enviroment, and schedules are different, depending on the type of order some orders may take a long time to fulfill.
    Please understand depending on consultation with the producer, the preferred date of delivery may not available and may take considerably longer.

(4) Order Completion

When both parties have agree to turms of the order, the order will be place with the artist/producer.
For already finished in stock items, the order will proceed to payment processing and delivery immediately.

(5) Payment

Date of payment will be decided during consultation.

Please note: Orders may not be cancelled for products already in production in most cases.

(6) Delivery

The product will be processed and shipped upon confirmation of payment.
*All shipping charges will borne by the ordering party